Refund Policy - Peter IPTV

Refund Policy - Peter IPTV | Subscription Terms & Service Guarantee

Peter IPTV Refund Policy

At Peter IPTV, we are committed to providing high-quality IPTV services to all our customers. Please read our refund policy carefully before making a purchase.

⚠️ Important Notice

No refunds are provided for accounts that have been used for more than 30 days. This policy applies to all subscription plans regardless of duration.

Refund Eligibility

Refunds may be considered under the following circumstances:

Technical Issues: If the service is not working properly and we are unable to resolve the issue within 48 hours of your initial report
Service Activation: If your account credentials are not delivered within 24 hours of payment confirmation
Account Not Used: Refund requests must be made within 30 days of purchase and the account must not have been actively used

Service Replacement Guarantee

✓ Our Commitment to You

If your service is not working properly, we will replace or fix it at no additional cost. We stand behind the quality of our service and will work with you to ensure a seamless streaming experience.

Our technical support team is available 24/7 via WhatsApp to address any service issues promptly.

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

Accounts that have been used for more than 30 days
Change of mind after service activation
Failure to follow setup instructions provided
Internet connection issues or insufficient bandwidth on customer's end
Device compatibility issues not disclosed before purchase
Violation of our terms of service

How to Request Support or Service Replacement

If you are experiencing any issues with your Peter IPTV service:

Contact our support team immediately via WhatsApp at +
Provide your account details and describe the issue in detail
Our technical team will investigate and resolve the issue within 48 hours
If the issue cannot be resolved, we will provide a service replacement or discuss alternative solutions

Refund Processing Time

For eligible refund requests:

Refund requests will be reviewed within 3-5 business days
Approved refunds will be processed within 7-10 business days
Refunds will be issued to the original payment method used for purchase

Customer Satisfaction

We prioritize customer satisfaction and service quality. Our goal is to ensure every customer has a positive experience with Peter IPTV. If you have any concerns about our service, please contact us before requesting a refund so we can work together to resolve the issue.

Need Help?

Our support team is available 24/7 to assist you with any service issues or questions about our refund policy.

Contact Support on WhatsApp

Last Updated: November 2025